Refund policy

Exchanges & Returns

If an item is to be returned you need to have all the original packing, labels (still on the products), sanitary stickers (when applicable), all items must be clean, unworn, unwashed & unused. Customers wishing to exchange or return merchandise must fill out the exchange form within thirty (30) days after receiving the parcel.

We offer one free exchange per local order, shipped within the parameters of South Africa. After that, local shipping is calculated at R490.00 one way. For international exchanges, the customer is responsible for the shipping costs and any relevant duties of an exchange.

Please note, we can not guarantee the exchange of limited edition items since certain sizes might be out of stock and not made anymore.   

Should you use your product and spot a factory fault within 30 days of receiving it, Bebebus will then replace that item for you. Please email info@bebebus.co.za for more info. 

Size labels and care labels on the inside of products are not included and products cannot be replaced if the printing on the INSIDE of a product; splinters, fades or comes loose. As the size and care labels are worn directly in contact with the skin, we make use of softer printing and fabrics to ensure a comfortable fit. This results in the printing getting faded easier and is therefore considered standard wear and tear.

The following will NOT be regarded as defects and will not entitle you to a return under this section: 

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Please note, the Bebebus Team will first examine the item by means of either image or physical examination. Bebebus reserves the right to not grant an exchange if deemed that the fault is not a factory fault.

If any damage occurs outside of the 30-day window, no replacement will be made since we are unable to control how the product was used or handled in that timeframe.

Warranties

To the extent that the Products are altered contrary to the instructions, or after having been delivered to the delivery address stipulated by you the Products or property in which the Products are installed have been subjected to misuse or abuse, the Company and/or manufacturer of the Products will not be obliged to honour any warranties applicable to such Products. Warranties do not apply to ordinary wear and tear. Our strollers, car seats, cribs, feedings chairs comes with a 6 month warrantee. All clothing items including baby carriers does not come with a warrantee. 

The warranty is not applicable to damages including broken clasps, chains and day-to-day wear and tear.