FAQ'S

How long does it take to get my package?

Delivery in South Africa takes about 1-5 working days from when your order has been shipped. Eg. If you order on a Saturday, your package will be shipping on Monday and will reach you within that week.

You will receive a confirmation email with a tracking number which you can use to track your parcel all the way to your door. You can also track your order by visiting the "Track Your Order" tab under "Support" on our website navigation. All you need is your order number!

Please note: on big sale days, there might be a slight delay.

Do you ship internationally?

Not at this stage. We focus 100% of our efforts on bringing high end, top quality baby products to the South African market.

Is Bebebus a trusted brand?

100% yes! Bebebus is one of the fastest growing premium baby brands in the world and we as Bebebus South Africa are no exception. Everything we do is centred around providing you with the highest quality baby products in the game!

How can I get Free Shipping?

We offer free shipping on all products. Yes, you’ve read that right!

How can I track my parcel?

Super easy!

All you need to do is use your order number and put it into the tracker on our website under the Support tab.

How can I pay for my order?

We accept credit card payments from Visa or MasterCard through PayFast which is integrated into our site.

We have also partnered with PayJustNow to allow you to pay for your Bebebus order over 3 equal instalment. You pay 0% interest and receive your product immediately.

Can I exchange or return a product?

Yes, most certainly! You can log your exchange using our online exchange process under the Support tab.

Please read our return policy.

Do you guys have a pick-up option for online orders?

No, we do not have a pick-up option at the moment. We strictly do not allow sales, returns, or pick-ups from our warehouse. 

How do I become a Bebebus Ambassador?

Please reach out to marketing@bebebus.co.za

Where can I see the products, do you have a store or showroom?

We don’t currently stock in any stores or have our own showroom/store. We are 100%
online at this stage with super-fast shipping and free exchanges and returns for absolute peace of mind.

Hopefully in the near future we can open a stunning store! For now, hit that online store!

How can I become a distributor in SA and overseas?

Please fill in the form linked HERE

Can all your car seats including infant chair, turn 360 degrees?

To answer your questions, yes! Both the Captain+ and the Astron+ can swivel around.

 

The Infant car seat on the other hand has a detectable IsoFox base for that super convenience when putting the Infant chair on the Art+ stroller. It’s for this reason it can only face to rear or front. Rear facing is a must for newborns!

The items I want is sold out, when is stock available again?

We always try to have enough stock but items sometimes sell out so fast we can’t keep up. If that happens, go to the product you want on our website and hit the NOTIFY ME WHEN BACK IN STOCK green button and you’ll get an email when it’s back!

How can one clean your products? Colour scheme is amazing, but little ones mess a lot?

Great question! We absolutely stand for aesthetics and stunning design, but it has to be practical right? That’s why all our items are made with fabric that you can simply wipe
down with a damp cloth.

From what age can one use free carrier and does it function with toddler as well?

Our carrier is elite! You won’t
find a better carrier in the game and we’re so sure about it, if you don’t
agree you can return it for free!

It’s suitable from 4-36 months
of age. 

For the first 3 months with your newborn, it is highly suggested to use a Muslin blanket or wrap to create a DIY baby wrap carrier.

That said, our carrier can also be used for toddlers! The upper section can detach from
the base and you can simply fix the base around your hip and use it as a carry chair for your toddler. It has a BOA dial system in it so you can really create a lot of support!

Are your strollers easy to travel with? Do they fold small? Are they lightweight?

This is our game! We make non-bulky, practical, easy to travel with strollers!

All our strollers are made from super lightweight, yet very sturdy and durable magnesium alloys, and they fold exceptionally small.

Sure, you might get strollers on the market that fold even smaller but then they tend to be very flimsy. On the other side you get more bulky stroller that might be better for off-roading but they are a nightmare to take on quick trips to the
mall, flights etc.

Our strollers are a perfect middle of the road approach that is very practical.